DISTANCE SALES CONTRACT
1. sides
This Distance Sales Agreement (the "Agreement") has been established electronically between the buyer and the seller in accordance with the Decrees and conditions set out below. buyer and seller shall be referred to as “parties” together and “party” separately within the scope of the contract.
2. definitions
In the implementation and interpretation of the Agreement, the terms written below will express the written explanations against them.
BUYER : A natural person who acquires, uses or benefits a good or service for commercial or non-professional purposes,
Ministry : The Ministry of Trade of the Republic of Turkey,
Bank: Licensed institutions established in accordance with the Banking Law No. 5411,
Bee'M INTERNATIONAL or Electronic Commerce Intermediary Service Provider: BEEM GROUP MEDICAL COSMETICS FOOD DOMESTIC AND FOREIGN TRADE LIMITED COMPANY, which operates the platform where the seller offers the product / service for sale with the system it has created and mediates the establishment of a distance contract on behalf of the Seller,
Service: The subject of all kinds of consumer transactions other than the provision of Products made or pledged to be made in exchange for a fee or benefit,
Law: Law No. 6502 on Consumer Protection,
Cargo Company: A contracted cargo or logistics company that ensures that the product is delivered to the Buyer, picked up from the Buyer during the return processes and delivered to the Seller or BEE'M INTERNATIONAL,
Preliminary Information Form: A form prepared to inform the buyer about the minimum issues specified in the Regulation before the contract is established or any offer is accepted by the buyer in response,
Platform : My Bee belongs to International www.beeminternational.com.tr the website named,
Seller : A person who provides Products/Services to the consumer for commercial or professional purposes, including public legal entities, or acts on behalf or account of the Product/Service provider and 5 of the Agreement. a natural and /or legal person whose information is contained in the article,
Contract : The contract concluded between the Seller and the Buyer Decrees,
Bee'M INTERNATIONAL Delivery Point: Contracted artisan points, cargo branches and chain stores where the buyer can easily pick up the purchased products,
Product : Movable goods that are the subject of shopping, immovable goods for residential or holiday purposes, as well as software, audio, images and all kinds of similar intangible goods prepared for use in electronic environment,
Regulation: Refers to the Distance Contracts Regulation.
3. SUBJECT and SCOPE OF THE CONTRACT
3.1. The subject of the agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the law and regulation in relation to the sale and delivery of the product / service with the qualities specified in the contract, which the buyer orders electronically on the platform for the purchase of the product / service, and the parties acknowledge, declare and undertake that they know and understand their obligations and responsibilities arising from the law and regulation on the contract throne.
3.2. The conclusion of the contract will not prevent the performance of the provisions of the contracts concluded by the parties separately with BEEAM INTERNATIONAL, and the parties agree, declare and undertake that BEEAM INTERNATIONAL is not a party to the sale of the product / service and the contract in any way, and does not have any responsibility and obligations, except those imposed on it within the framework of the laws and regulations related to the fulfillment of the obligations of the parties under the Contract.
3.3. According to the legislation, the following product/service sales are not covered by the contract.
a) Financial services,
b) Sales made through automatic machines,
c) The use of this phone with telecommunications operators by means of a public telephone,
d) Services related to betting, sweepstakes, lottery and similar games of chance,
e) Formation, transfer or acquisition of immovable property or rights related to these goods,
f) Housing rental,
g) Package tours,
h) Timeshare, time off, long-term holiday service and their resale or exchange,
i) Delivery of daily consumer goods such as food and beverages to the consumer's residence or workplace within the framework of the seller's regular deliveries,
j) Passenger transportation services,
k) Installation, maintenance and repair of products,
l) Social services aimed at supporting families and people, such as hospice services, child, elderly or patient care.
m) Non-subscription value-added electronic communication Services established via text message and fully performed simultaneously, as well as donations in accordance with the Law on Charity Collection dated 23/6/1983 and numbered 2860, and value-added electronic communication services offered by public institutions.
4. MATTERS THAT THE BUYER WAS INFORMED ABOUT IN ADVANCE
The Buyer accepts, declares and undertakes that before the creation of the order and the establishment of the contract, both all general and special explanations on the relevant pages and parts of the platform, both the Contract, the Preliminary information form and other forms, including the following, he has been accurately and completely informed about all matters related to the contract and its implementation, and he has read and understood them.
a) Basic qualities of the Product/Service,
b) The seller's name or title, MERSIS number or tax identification number, contact information and other identifying information,
c) Means-methods suitable for the purpose related to the correction of incorrectly entered information with the stages of the sales process during the purchase of the Product /Service from the platform,
d) Electronic contact information that can be obtained from the Chamber of Profession to which the seller belongs (ATO-Ankara Chamber of Commerce) and the ATO's code of conduct regarding the profession (Phone: 444 0 286, www.atonet.org.tr )
e) The confidentiality, data use-processing and electronic communication rules applicable to buyer information applied by BEE'M INTERNATIONAL, as well as the scope of the buyer's permissions granted to Bee'm International in these matters, the buyer's legal rights, the seller's rights and the procedures for using the Parties' rights,
f) Shipping restrictions stipulated by the seller for the Product/Service,
g) Paid methods and means accepted for the Product/Service, total sales price of the product/service including taxes,
h) Information about the procedures for October delivery of the Product/Service to the buyer and additional costs such as shipping-delivery-shipping costs,
i) Other pay/ collection and delivery information related to the Product/ Service, as well as the duration and other information related to the performance of the Contract, and the Parties' responsibilities in these matters,
j) Information on whether the Buyer will not be able to benefit from this right in cases where he cannot exercise the right of withdrawal, or under what conditions he will lose this right, including the fact that the right will not be used for its duration,
k) The conditions, duration and procedure for using this right in cases where the buyer has the right to withdraw, information about the cargo company provided by the seller for the return, and all financial matters (including the cost by return method, the refund of the contractual price, and discounts and deductions that can be made due to award points earned/used by the buyer during the return),
l) The open address, fax number or e-mail information where the withdrawal notification will be made,
m) deposits or other financial guarantees that must be paid or provided by the consumer at the seller's request, if any, and the conditions related to them,
n) Technical protection measures, if any, that may affect the functionality of digital content,
o) Details of the Buyer's terms of use (special terms) for various opportunities that may be applied on the Platform from time to time,
p) information that the seller knows or reasonably expects to know about which hardware or software the digital content can work with,
q) According to the nature of all other terms of sale contained in the Contract, as well as information that the Contract will be sent to the Buyer by e-mail at the Buyer's request, after the Contract has been approved and established by the Buyer on the Platform, and the Contract can be accessed by the Buyer from the membership account,
r) Information that the Buyer may make its applications to the Consumer Court or the Consumer Arbitration Committee in case of dispute.
5. BUYER, SELLER, ELECTRONIC COMMERCE VEHICLE SERVICE PROVIDER AND BILLING INFORMATION
BUYER INFORMATION
The Person to Be Delivered :
Delivery Address :
Phone :
Fax :
E-mail/Username :
SELLER INFORMATION
Trade Name of the Seller / Name and Surname : BEEM GROUP MEDICAL COSMETICS FOOD DOMESTIC AND FOREIGN TRADE LIMITED COMPANY
Seller's Address : Cevizlidere Mah. 1255 Cad. No: 7/1 Çankaya/Ankara
Seller's Registration Number : 0160180272500001
Seller's Tax Identification Number : 1601802725
Seller's Phone : 0850 309 4936
BILLING INFORMATION
Trade Name / Name and Surname :
Tax Office and Tax Identification Number :
Address :
Phone :
E-mail/Username :
Invoice Delivery: The invoice will be delivered to the delivery address together with the order during the delivery of the order and/or by e-invoice method to the e-mail address.
6. PRODUCT/SERVICE INFORMATION
6.1. The main features of the product/Service (type, quantity, brand/model, color, quantity, price) are available on the platform and can be examined in detail through the platform.
6.2.Paid Sundays All amounts to be paid in exchange for the Product/Service (including all taxes, sales price, shipping cost, installment difference amount, total discount amount earned on purchases made simultaneously from open market and/or other boutiques, etc.).) are shown in the table below.
Product/Service Description :
Piece :
Advance Price :
Dec. Total (Including VAT) :
Cargo Amount :
Total Product Price Excluding Cargo :
Shipping Fee :
Total Order Price :
Pay Method and Plan :
Delivery Address :
The Person to Be Delivered :
Billing Address :
Order Date :
Delivery Method :
Delivery Time: No later than 30 days
Delivery Time to the Cargo Company: 1-3 Working days
The Delivery Conditions will be applied as indicated on the product page.
*The exceptions contained in the provisions of the Contract and the relevant legislation are reserved.
**The specified time is not a commitment of delivery, it refers to the time of delivery by the seller to the cargo company.
6.3.THE PRICE OF THE PRODUCT IN QUESTION IS COLLECTED FROM THE BUYER BY BEE'M INTERNATIONAL ON BEHALF OF THE SELLER WITHIN THE SCOPE OF THE “BEE'M INTERNATIONAL BUYER ASSURANCE”. PAYING PAY THE BUYER THE COST OF THE GOODS TO BEE'M INTERNATIONAL, HE WILL BE CONSIDERED TO HAVE PAID THE PRODUCT PRICE TO THE SELLER AND WILL NOT BE UNDER THE OBLIGATION TO PAY AGAIN. THE BUYER'S RETURN RIGHTS ARE RESERVED WITHIN THE SCOPE OF THE RELEVANT LEGISLATION.
7. GENERAL PROVISIONS
7.1. The Seller agrees, declares and undertakes to deliver the Product/Service completely, in accordance with the qualifications specified in the order, and with warranty documents, user manuals, if any, and other information and documents that must be delivered together with the Product /Service in accordance with legislation.
7.2. The product is delivered by the Cargo Company to the delivery address specified by the Buyer on the platform by the Buyer or a third party determined by the Buyer, within the promised delivery time and in any case, provided that it does not exceed the legal period of 30 (thirty) days. In case the seller does not fulfill his/her performance within this period, the buyer may terminate the contract. However, in sales of Products / Services prepared in accordance with the buyer's request or personal needs, the delivery time may exceed the relevant 30 (thirty) days. In addition, the delivery time for the Product /Service specified as “Pre-Order” or “Pre-Order Production” order status may also exceed 30 (thirty) days, and the Buyer will not be able to terminate the contract if the delivery is not made within 30 (thirty) days when the Buyer purchases a Product/Service with the status of “Production on Order” or “Pre-Order” prepared according to the Buyer's request or personal needs.
7.3. The Seller sends the Product to the Buyer through the Cargo Company and has it delivered. If the Cargo Company does not have a branch in the Buyer's location, the buyer must pick up the product from another nearby branch of the cargo company notified by the seller.
7.4. If the Buyer chooses to deliver the Product to the BEE'S INTERNATIONAL delivery point during the order, the Product will be delivered by the Cargo Company to the delivery point selected by the Buyer within the agreed time and in any case within the legal period of 30 (thirty) days at the latest. After the product is delivered to the BEE'S INTERNATIONAL delivery point, the buyer will receive the product within 3 (three) days at the latest with the code received at the phone number registered in the delivery address information he has selected.
7.5. If the Buyer does not take delivery of the Product/Service for any reason, the Buyer will be deemed to have returned the Product/Service, and in this case, all payments collected from the buyer, including delivery costs, if any, will be returned to the buyer within the legal period.
7.6. If the buyer or the third party designated by the buyer is not present at the address at the time of delivery, the Seller is not responsible for damages and expenses caused by the buyer's late delivery of the Product/Service and/or non-delivery at all.
7.7. If there is no provision to the contrary, the delivery costs of the Product/Service belong to the buyer. If the seller has declared on the platform that the delivery fee will be covered by him, the delivery costs will belong to the seller.
7.8. The seller will be able to supply an equivalent Product / Service by informing the buyer via the platform and obtaining his explicit approval before the expiration of the contractual performance obligation.
7.9. In cases where the fulfillment of the Product / Service becomes impossible, the seller must notify the buyer in writing or via the data storekeeper within 3 (three) days from the date of learning about this situation and return all paid payments, including delivery costs, if any, no later than 14 (fourteen) days from the date of notification. The fact that the Product /Service is not in stock is not considered as an impossibility of fulfilling the Product /Service performance.
7.10. The buyer will inspect the product before taking delivery; dents, broken, torn packaging, etc. it will not take delivery of damaged, defective or incomplete Products/Services. The Product/Service received will be deemed to be undamaged and intact. The duty of careful protection of the product after delivery belongs to the buyer. If the right of withdrawal is to be used, the Product/Service should not be used, and the Product/Service invoice and all other documents transmitted to the buyer during delivery (for example, warranty certificate, user manual, etc.) must be returned together with.
7.11. Paying paid the contractual price, the buyer is obliged to accept, declare and undertake that failure to pay the Contractual price for any reason and/or cancellation of the contractual price in the bank records will terminate the seller's obligation to deliver the product/service and other obligations arising from the contract. The buyer accepts, declares and undertakes that the seller has no responsibility for the payments sent by the bank to the failed code for any reason, but made by the bank to the seller despite this.
7.12. The buyer agrees, declares and undertakes that if the contractual amount is not paid to the seller by the relevant bank as a result of the unfair use of the buyer's credit card by unauthorized persons after delivery of the product, the buyer will return the product to the seller within 3 (three) days at the buyer's return costs.
7.13. In cases where a refund must be paid to the buyer for any reason under the contract, the buyer agrees that if he made the payment by credit card, the average process of reflecting the amount returned by the seller to the credit card by the bank to the buyer's account may take 2 (two) to 3 (three) weeks, the fact that this amount is reflected in the buyer's accounts after the seller returns it to the bank is entirely related to the bank transaction process, and the bank is responsible for possible delays, and it cannot hold BEEAM INTERNATIONAL and the seller responsible for them, declares and commits.
7.14. If the buyer and the credit card holder used during the order are not the same person, or if a vulnerability has been detected regarding the credit card used in the order before the delivery of the product/service to the Buyer, the buyer may be requested to submit the identity and contact information of the credit card holder, the previous month's statement of the credit card used in the order, or the letter stating that the credit card belongs to the credit card holder from the bank. The order will be frozen during the period until the buyer provides the information/documents subject to the request, and if these requests are not met within Jul 24 (twenty-four) hours, the Seller has the right to cancel the order.
7.15. If the buyer pays the contractual price through BEE'M INTERNATIONAL and uses the right of withdrawal related to this order, the refund of the price due to the right of withdrawal can be made to BEE'M INTERNATIONAL at once.
7.16. In case of delivery of the product/service that has not been ordered, no rights can be asserted against the Buyer. In these cases, the buyer's silence or the fact that he has used the product / service in question cannot be interpreted as a statement of acceptance for the establishment of the contract.
7.17. The number of Products/Services that the Buyer can order may be restricted by announcements to be made on the platform. If the buyer wants to order products/services above the quantity specified in the announcements made from the platform, he may be prevented from placing an order, if he can determine that he has placed an order above the specified quantity after placing the order, his orders above the specified quantity may be canceled, and in this case, all collected payments, including delivery costs related to canceled orders, if any, will be returned to the Buyer within the legal period. By accepting these considerations, the buyer accepts, declares and undertakes that he has created his order, that his orders that have passed the quantity limitation may be blocked and canceled.
7.18. Orders that the seller cannot supply for any reason may be transferred to another seller, provided that the buyer's approval is obtained, not to exceed the legal delivery time in the legislation and to have the same characteristics as the buyer's product/service. In such a case, the Product/Service will be sent to the buyer by the new seller, and the contract will be established between the new seller and the buyer. Dec. In this case, any additional costs, fees and/or expenses will not be reflected to the buyer. October 19, 2019.
7.19. As a consumer, the buyer will be able to submit their requests, complaints and suggestions by using the seller's contact information listed above and/or through the channels provided by the platform (via 0850 309 4936 phone number).
8. SPECIAL CONDITIONS
8.1. The buyer will be able to make purchases from multiple boutiques on the platform in one basket, unless otherwise specified. More than one invoice can be issued by the seller for each product/service purchased from a different boutique in the same basket. For the avoidance of doubt, it should be stated that the seller will be able to deliver the product /service that the buyer receives from different boutiques at different times, provided that they stay within the legal period in the legislation.
8.2. If the buyer chooses the corporate invoice option for the orders to be placed, the seller will issue a corporate invoice using the tax identification number and tax office information that will be notified by the buyer via the platform. It is the buyer's responsibility to enter the correct, up-to-date and complete information that should be included in the invoice, and therefore the buyer is personally responsible for all damages that may arise.
8.3. Paying October 1, 2019 If payment is made by credit card via the platform, campaigns may be organized by the bank to apply an installment amount higher than the installment amount selected by the buyer or additional services such as installment postponement may be offered. Such campaigns are at the initiative of the bank. From the date of account withdrawal of the buyer's credit card, the order amount will be divided by the number of installments and reflected by the Bank in the credit card summary. The bank may not distribute the installment amounts equally over the months, taking into account the odd differences. The creation of detailed pay plans is at the initiative of the bank.
8.4. Digital products are not suitable for physical delivery and delivery will be carried out according to the product quality in the manner specified in the terms. The place of the contract and the delivery methods, etc. the regulations applicable to physical products such as will not be applied to digital products and the regulations in these articles should be interpreted as conforming to the conditions and explanations specified in the product terms to the extent applicable.
8.5. If the ordered product is an electric motorcycle, it is not possible to return it via the platform after its installation has taken place or the registration process has been carried out and licensed.
8.6. The products/services offered for sale on the platform can only be offered for sale for delivery to limited locations determined by the seller (province/district/region), and if the buyer chooses the delivery address for these products/services outside of one of the locations determined by the seller during the order process, the relevant order cannot be placed / purchase will not take place.
9. PROTECTION OF PERSONAL DATA AND INTELLECTUAL-INDUSTRIAL RIGHTS
9.1. The Seller will process the personal data within the scope of this agreement only for the limited purpose of providing the product / service and in accordance with the Personal Data Protection Law No. 6698, the secondary legislation (“KVKK”) and the decisions of the Personal Data Protection Board. The seller accepts, declares and undertakes that he will not process the buyer's personal data except for the personal data he accesses through the Platform and will not communicate with the buyer externally except for the methods provided through the platform.
9.2. The Buyer accepts, declares and undertakes that he is obliged to check that the personal data provided under this agreement is accurate, complete and up-to-date, not to share this information with third parties, to take the necessary measures, including those related to viruses and similar harmful applications, so that they cannot be accessed by unrelated persons, and to ensure the security of such personal data, otherwise he is personally responsible for damages that may arise and requests from third parties.
9.3. All kinds of information and content belonging to the platform, as well as their arrangement, revision and partial/complete use; all intellectual and industrial rights and property rights belong to BEE'M INTERNATIONAL, except for those belonging to other third parties according to the seller's agreement.
10. RIGHT OF WITHDRAWAL
10.1. The buyer has the right to withdraw from the contract within 15 (fifteen) days without giving any reason and without paying any penalty conditions.
10.2. The period of the right of withdrawal begins on the day on which the contract for the service is established; on the day on which the buyer or the third party designated by the buyer receives the product for the product. However, the buyer may also exercise the right of withdrawal during the period from the establishment of the contract to the delivery of the product.
10.3. In determining the period of the right of withdrawal;
a) In the product that is the subject of a single order and is delivered separately, the buyer or the third party determined by the buyer receives the final product on the day of delivery,
b) In a product consisting of more than one part, the day on which the buyer or the third party designated by the buyer receives the delivery of the last part,
c) In cases where regular delivery of the product is made for a certain period of time, it is based on the day when the buyer or the third party determined by the buyer receives the first product.
10.4. In cases where the delivery of the product and the performance of the service are together, the provisions of the right of withdrawal for the delivery of the product are applied.
10.5. Seller;
a) If the buyer exercises the right of withdrawal before the delivery of the product or the performance of the service, from the date on which the notification of the exercise of the right of withdrawal reaches him/her,
b) If the buyer exercises the right of withdrawal after the delivery of the product, if the price has not been transferred to the seller as of the date the withdrawal notification reaches him, the product subject to the withdrawal right is delivered to the cargo company provided for the return, or if it is returned by a cargo company other than the one provided for for the return, also from the date it reaches the seller,
c) If the buyer exercises the right to terminate the contract due to the inability to deliver the order within the legal period, from the date on which the notification of termination reaches him
within 15 (fifteen) days, it is responsible for the refund of the delivery costs to the buyer with the contract price it has collected.
10.6. The notification of the right of withdrawal and other notifications related to the contract must be made through the communication channels belonging to BEE'M INTERNATIONAL and/or the seller specified on the platform in accordance with the legislation and within the time limit. To the communication channels where the withdrawal notification will be made https://www.beeminmternational.com.tr it can be reached from the link.
10.7. In case the right of withdrawal is exercised:
a) The buyer sends the product back to the seller with the cargo company within 14 (fourteen) days from the date of exercising the right of withdrawal.
b) The Product box to be returned within the scope of the right of withdrawal, its packaging, standard accessories, if any, and other products gifted together with the product, if any, must also be returned completely and undamaged.
10.8. The buyer is not responsible for changes and distortions that occur if he uses the product in accordance with its operation, technical characteristics and instructions for use during the withdrawal period.
10.9. Within 14 (fourteen) days following the exercise of the right of withdrawal, the paid amounts subject to the contract are refunded to the buyer by the buyer's payment method. While the product/service is being returned to the seller, the original invoice submitted to the buyer during the delivery of the Product/Service must also be returned by the buyer. If the buyer requests a corporate invoice, he/she must issue a return invoice for the return of the relevant product/service or, if possible, reject the commercial invoice from his/her systems within the time limit.
10.10. As long as the buyer sends the product/service that he will return to the seller with the seller's shipping company specified in the preliminary information form, the return shipping fee belongs to the seller. If there is no cargo company branch of the seller in the buyer's location for return, the buyer will be able to send the product with any cargo company. In this case, the seller is responsible for the return shipping fee and the damage that the product will suffer during the shipping process.
10.11. The buyer will exercise the right of withdrawal within the period and procedures specified in this article, otherwise he will lose the right of withdrawal.
11. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
11.1. The buyer cannot exercise the right of withdrawal in the following contracts:
a) Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the seller or BEE'S INTERNATIONAL,
b) Contracts for goods prepared in accordance with the wishes or personal needs of the consumer,
c) Contracts for the delivery of goods that may deteriorate quickly or whose expiration date may have passed,
d) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of those whose return is not suitable for health and hygiene,
e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,
f) Contracts for books, digital content and computer consumables presented in the material environment if the protective elements such as packaging, tape, seal, package have been opened after the delivery of the product,
g) Contracts for the delivery of periodicals such as newspapers and magazines other than those provided under the subscription agreement,
h) Contracts related to accommodation, transportation of goods, car rental, food and beverage supply and evaluation of leisure time made for entertainment or recreation purposes that must be made on a certain date or period,
i) Contracts related to services performed instantly in electronic environment and intangible goods delivered instantly to the buyer,
j) Contracts for services that have been started to be performed with the approval of the buyer before the expiration of the right of withdrawal period, the right of withdrawal will not be used; a return code will not be created on the platform for these orders.
11.2. The Product / Service that is excluded from the scope of application of the regulation (3.3 of the Agreement. if it consists of the types of products / services), the right of withdrawal will not be used due to the inability to apply the Decrees of the Regulation to the legal relationship between the buyer and the seller; a return code will not be created on the platform for these orders.
11.3. In cases where an electronic code is purchased through the platform, there will be no right of withdrawal in these orders as per the Regulation. A return code will also not be generated via the Platform for these orders.
12. SETTLEMENT OF DISPUTES
12.1. In the implementation of the Agreement, in accordance with the values announced by the Ministry, Consumer Arbitration Committees and Consumer Courts at the place where the Buyer purchased the product / service and where he /she resides are authorized.
13. NOTIFICATIONS and EVIDENTIARY AGREEMENT
13.1. All kinds of correspondence to be made between the Parties on the Decrees of the contract will be made in writing, except for the mandatory cases listed in the legislation.
13.2. Buyer, BEE'M INTERNATIONAL and the seller's commercial books, computers, records and other documents will constitute binding, final and exclusive evidence in disputes that may arise from the contract, this article 193 of the Code of Civil Procedure. accepts, declares and undertakes that it is in the nature of an evidentiary contract in the sense of its article.
14. ENACTMENT
14.1. the contract consisting of 14 (fourteen) articles has been concluded and entered into force by being read by the parties and approved electronically by the buyer on the transaction date. A copy of the contract is available in the buyer's membership account and can also be sent by e-mail if requested.